Privacy Policy

1. Introduction

This Privacy Policy explains how cryzenvoy.com ("we", "us", "our") collects, uses, stores, and protects your personal data. We are committed to keeping your information safe and being open about how we use it.

This policy applies to all visitors of our website at cryzenvoy.com. By using our site, you agree to the practices described here.

2. Data Controller

The data controller for this website is cryzenvoy.com, located at:

For any data-related questions, contact us at support@cryzenvoy.com.

3. What Data We Collect

We may collect the following types of data:

• Information you give us: When you use our contact form or subscribe to our newsletter, you provide your name, email address, and message content. We only collect this data with your explicit consent.
• Automatic data: When you visit our site, we may collect your IP address, browser type, device type, pages visited, and time spent on each page. This data is collected through cookies and similar tools.
• Cookie data: We use cookies to remember your preferences and improve your experience. See Section 7 for full details on our cookie use.

4. How We Use Your Data

We use the data we collect for these purposes:

• To respond to your questions and messages
• To send you newsletter updates (only if you subscribe)
• To improve our website and user experience
• To track website traffic and usage patterns
• To comply with legal requirements

We do not sell, rent, or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing

We process your data based on:

• Consent: When you fill in a form or accept cookies, you give us permission to process your data.
• Legitimate interest: We may process basic usage data to improve our website. This does not override your rights.
• Legal obligation: We may need to keep certain data to comply with Philippine law.

6. Analytics

We may use analytics tools to understand how visitors use our site. These tools collect anonymous data about page views, time on site, and how users navigate between pages. This helps us make our site better.

Analytics data is processed in a way that does not identify individual users. We do not link analytics data to your personal information.

7. Cookies

Cookies are small text files stored on your device when you visit our site. We use the following types:

• Essential cookies: These are needed for the site to work properly. They handle things like your cookie consent choice.
• Analytics cookies: These help us understand how visitors use our site. They collect anonymous data only.

You can control cookies through our cookie consent banner. You can also change your browser settings to block or delete cookies at any time. Blocking essential cookies may affect how the site works.

8. Data Retention

We keep your data only as long as we need it:

• Contact form data: Kept for up to 12 months after your last message, then deleted.
• Newsletter subscriptions: Kept until you unsubscribe. You can unsubscribe at any time.
• Cookie data: Cookies expire after 12 months or when you clear them from your browser.
• Analytics data: Kept in anonymous form for up to 26 months.

9. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to fix any wrong or incomplete data.
• Deletion: Ask us to delete your personal data.
• Restriction: Ask us to limit how we use your data.
• Portability: Request your data in a common digital format.
• Objection: Object to how we process your data.
• Withdraw consent: Take back your consent at any time.

To use any of these rights, email us at support@cryzenvoy.com. We will respond within 30 days.

10. Data Security

We take the security of your data seriously. We use SSL encryption to protect data in transit. Access to personal data is limited to authorised staff only. We review our security practices regularly.

11. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before sharing any personal data.

12. Children's Privacy

Our website is not aimed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has given us personal data, please contact us and we will delete it.

13. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new "last updated" date. We recommend checking this page now and then.

14. How to Complain

If you are unhappy with how we handle your data, you can complain to us first at support@cryzenvoy.com. If you are still not satisfied, you can contact the National Privacy Commission (NPC) at privacy.gov.ph.

15. Contact Us

For any questions about this Privacy Policy, reach out to us:

• Email: support@cryzenvoy.com
• Email: info@cryzenvoy.com
• Email: contact@cryzenvoy.com