GDPR Compliance

1. Our Commitment to GDPR

At cryzenvoy.com, we are committed to protecting your personal data in line with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173).

This page explains your rights, how we handle your data, and how you can control your privacy settings on our website.

2. Data Controller

The data controller responsible for your personal data is:

Contact email: support@cryzenvoy.com

The data controller decides how and why your personal data is processed. We take this role seriously and ensure all data processing is lawful, fair, and clear.

3. Your GDPR Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

3.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This is sometimes called a "Subject Access Request" (SAR). We will provide your data in a clear, readable format within 30 days of your request.

To make a request, email support@cryzenvoy.com with the subject line "Data Access Request".

3.2 Right to Correction

If any personal data we hold about you is wrong or incomplete, you have the right to ask us to correct it. We will make the changes as soon as possible and let you know when it is done.

Email support@cryzenvoy.com with the subject line "Data Correction Request".

3.3 Right to Deletion (Right to Be Forgotten)

You can ask us to delete your personal data. We will do so unless we have a legal reason to keep it. Reasons we may need to keep data include legal obligations or ongoing disputes.

Email support@cryzenvoy.com with the subject line "Data Deletion Request".

3.4 Right to Restriction of Processing

You can ask us to limit how we use your data. This means we will store your data but not process it further. You can request this while we verify the accuracy of your data or if you have objected to our processing.

Email support@cryzenvoy.com with the subject line "Data Restriction Request".

3.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format. You can also ask us to send your data directly to another data controller where it is technically possible.

Email support@cryzenvoy.com with the subject line "Data Portability Request".

3.6 Right to Object

You have the right to object to the processing of your personal data in certain situations. This includes processing based on our legitimate interests or processing for direct marketing purposes.

If you object to marketing, we will stop straight away. For other objections, we will review your request and respond within 30 days.

Email support@cryzenvoy.com with the subject line "Data Processing Objection".

4. How to Withdraw Consent

If you have given us consent to process your data, you can take it back at any time. Withdrawing consent does not affect any processing that happened before you withdrew it.

Here is how to withdraw consent for different activities:

• Newsletter: Click the "unsubscribe" link at the bottom of any newsletter email, or email us at support@cryzenvoy.com.
• Cookies: Use the cookie management section below, or clear cookies through your browser settings.
• Contact form data: Email us at support@cryzenvoy.com and ask us to delete your contact data.

5. How to Manage Cookies

Cookies are small files stored on your device when you visit our website. We use them to remember your preferences and understand how you use our site.

5.1 Cookie Consent Banner

When you first visit our site, you will see a cookie consent banner. You can choose to accept all cookies or reject non-essential ones. Your choice is saved and will be remembered for future visits.

5.2 Changing Your Cookie Preferences

To change your cookie preferences after your first visit:

• Clear your browser cookies for cryzenvoy.com. The consent banner will appear again on your next visit.
• Use your browser settings to block or manage cookies. Most browsers let you control cookies in their privacy or security settings.

5.3 Types of Cookies We Use

• Essential cookies: Required for the website to function. These cannot be turned off. They handle things like cookie consent preferences.
• Analytics cookies: Help us understand site usage. These are only set if you accept them. They collect anonymous data only.

5.4 Browser Cookie Settings

You can manage cookies through your browser. Here are links to cookie settings for common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

6. Data We Collect and Why

Here is a clear summary of the data we collect and why:

7. Data Protection Measures

We protect your data using these measures:

• SSL/TLS encryption for all data in transit
• Limited staff access to personal data
• Regular reviews of our security practices
• Data minimisation: we only collect what we need
• Prompt deletion of data when no longer needed

8. International Data Transfers

We aim to keep all data within the Philippines. If data needs to be transferred outside the country, we ensure proper safeguards are in place, including appropriate safeguards as required by the National Privacy Commission (NPC).

9. Data Breach Procedures

In the event of a personal data breach, we will:

• Notify the National Privacy Commission (NPC) within 72 hours if the breach poses a risk to your rights
• Inform affected individuals without undue delay if there is a high risk
• Document the breach and the steps we take to fix it
• Review our practices to prevent future breaches

10. Children's Data

Our website is not aimed at children under 13. We do not knowingly collect personal data from children under 13. If we learn that a child under 13 has given us personal data, we will delete it as soon as possible.

If you are a parent and believe your child has shared data with us, please contact support@cryzenvoy.com.

11. How to Make a Complaint

If you believe we have not handled your data properly, you can:

1. Contact us first: Email support@cryzenvoy.com. We will try to resolve your concern within 30 days.
2. Contact the NPC: If you are not satisfied with our response, you can complain to the National Privacy Commission (NPC):
   • Website: privacy.gov.ph
   • Phone: (02) 8234-2228
   • Address: National Privacy Commission, 3rd Floor, Philippine International Convention Center, CCP Complex, Roxas Boulevard, Pasay City, 1307, Philippines

12. Changes to This Page

We may update this GDPR page from time to time. Any changes will be posted here with a new "last updated" date. We recommend checking back now and then.

13. Contact the Data Controller

For any GDPR-related questions or to exercise your rights, contact us:

• Email: support@cryzenvoy.com
• Email: info@cryzenvoy.com
• Email: contact@cryzenvoy.com